Any of travel products or services that you purchase from Refreshing Holidays contains a contractual agreement between you and Refreshing Holidays and it represents that you have agreed to Refreshing Holidays Terms and Conditions. Please make sure that you read carefully before making any payment.

Reservation

Step 1: Visit Refreshing Holidays website: www.Refreshing Holidays.com, login or Register your account. (Learn how to book online Click Here)

Step 2: Choose your desired departure date and departure city

Step 3: Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from Refreshing Holidays will be sent to the main passenger only. 

Step 4: Make a deposit online
A Non-refundable; non-transferable deposit is required to secure the space.  A deposit is required when booking if the date of travel is 90 days later and does not include flights. Full payment is required for all bookings if the date of travel is within 90 days

Step 5:  Finalize the booking. 

Final Payment 
Once you receive the confirmation from us about your travel arrangements, the balance payment needs to be made at least 90 days prior to departure unless specified.

If the full payment is not obtained by the due date, Refreshing Holidays reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.

Step 6: Trip Confirmation
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately within 5 working days for departure dates within the next 2 weeks or one month before departure.

By booking your tour online with Refreshing Holidays.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable.

Payment Info

Kindly be advised that you will receive our emails before the set due dates, first time would be within two weeks following your initial deposit and second time would be 180 days before the tour departure date, reminding you to settle your balance or final payment respectively for the tour package you have reserved. Please check your email junk box periodically in case you have missed out the key message we have already sent to you.

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by Refreshing Holidays and payment reconciliation in time on your side is necessary to confirm your booking.

Trip Cancellation and Refund Policy

Please ensure you have read the Trip Cancellation Policy in full. Refreshing Holidays reserves the right to cancel or modify a group tour any time prior to departure date if the group has less than ten passengers. An alternative departure date will be offered for no extra charge or full payment will be returned. If there are extreme cases happening which are all beyond our control including but not limited to any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus or any global pandemics, regional epidemics, wars and any other acts of god, a full travel credit will be offered for the terminated tours and such credit could be redeemed for future trip rebooking or rescheduling. Refreshing Holidays reserves the right to charge any expenses already occurred should the above extreme situations arise and Refreshing Holidays is not reliable for any extra cost or loss caused by those situations.

All passenger cancellation or change requests must be confirmed in the written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing.

Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minimum of USD 250.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A administration fee also applies. No refund will be available once travel has begun.

Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
No refund will be available on departure date change and/or booking cancellation. Cancellation penalty would be applicable as below:

Number of Days Prior to Departure	Cancellation Penalty  (Per Person)
180 days or above	Penalty (amount is subject to different itineraries)
90 - 179 days	Penalty (amount is subject to different itineraries)
30 - 89 days	Penalty (amount is subject to different itineraries)+ 30% of tour fare
8 - 29 days	Penalty (amount is subject to different itineraries) + 80% of tour fare
0 - 7 days	100% of the tour fare as the penalty

• No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
• No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers.
• Departure date changed is allowed on additional charges.
  Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of Refreshing Holidays and therefore, you agree to hold Refreshing Holidays non-liable for any refunds or compensation outside of the previously defined refund structure.

Important Points

• Refreshing Holidays reserves the right to cancel or modify a group tour any time prior to departure date if the group has less than ten passengers. An alternative departure date will be offered for no extra charge or full payment will be returned.
• If there arises a situation of extreme cases happening which are all beyond our control including but not limited to any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus or any global pandemics, regional epidemics, wars and any other acts of god, a full travel credit will be offered for the terminated tours and such credit could be redeemed for future trip rebooking or rescheduling.
• Refreshing Holidays reserves the right to charge any expenses already occurred should the above extreme situations arise and Refreshing Holidays is not reliable for any extra cost or loss caused by those situations.
• Refreshing Holidays reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
• The credits vouchers cannot be combined with any other promotions or coupons and redeemed in the same booking.
• Any promotional vouchers cannot be applied to any of the extra items including but not limited to visa service fees, gratuities, sightseeing admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.
• All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.
• Refreshing Holidays usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is valid and you are on our email list. OR contact us immediately at ………@Refreshingholidays.com for assistance.

Special Notes for Tourists travelling to Middle East：

• Please be advised that traveling in the Middle East requires an open-mind and willingness to respect the local culture, religion and tradition.
• It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
• It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men.
• Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels, clubs and restaurants, never in public open areas.
• Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
• Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
• Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
• Furthermore, should the traveller violate any local/provincial or national laws during their travel period, Refreshing Holidays are not responsible or liable.

Dispute Penalty

Please note, if a customer requires cancellation of a product or service, kindly reach out to Refreshing Holidays customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically cancelled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.